Communications Policy

How we communicate

Zenlo Lending may reach out to you by phone, email, or text message to respond to an inquiry, discuss a loan scenario, or provide information you requested. When you provide your phone number or email, you consent to being contacted through those channels.

Message frequency and consent

Communications are sent as needed to serve your inquiry — there is no fixed message frequency. Your consent to receive communications is voluntary. Standard message and data rates may apply depending on your carrier.

Opting out

You can opt out of marketing or non-essential communications at any time. To stop text messages, reply STOP to any message or contact us directly. To stop emails or calls, contact zach@zenlolending.com or (801) 770-6828. Opting out will not affect servicing communications required for an active loan scenario.

Recording and monitoring

Calls with Zenlo Lending may be recorded or monitored for quality assurance, training, and regulatory compliance purposes, consistent with applicable law.

Business hours

Our team is generally available during normal business hours. If you contact us outside those hours, we will respond on the next business day.